Terms and Conditions

Effective Date: 1 September 2026

1. Introduction

Welcome to SandSpace ("SandSpace", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of the SandSpace website located at https://sandspace.co.za (the "Website") and all services provided through it.

By accessing, registering for, or using SandSpace, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Website or Services.

2. Definitions

For the purposes of these Terms:

• Account means your registered SandSpace user account.
• Content means any text, notes, documents, files, images, PDFs, or other material created, uploaded, stored, or generated by a user through the Services.
• Services means all features offered by SandSpace, including visual Design, sharing, messaging, file storage, exports and account management.
• User, you, or your means any individual or entity accessing or using SandSpace.
• Website means https://sandspace.co.za.

3. Eligibility

You must be at least 18 years old to create an account, or have the consent of a parent or legal guardian if you are under 18.

By using SandSpace, you confirm that:

• the information you provide is accurate;
• you have the legal capacity to enter into these Terms; and
• you will comply with all applicable laws.

4. Account Registration

To access certain features, you must create an account.

You agree to:

• provide accurate and complete information;
• keep your login credentials confidential;
• notify us immediately if you suspect unauthorized use of your account; and
• accept responsibility for all activities conducted through your account.

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

5. Services

SandSpace provides an online workspace where users can:

• create and organise digital notes;
• save and manage personal written content;
• generate downloadable PDF versions of their own content;
• generate images using the tools available within the platform;
• manage and organise their content; and
• access features according to their selected subscription plan.

SandSpace provides the platform and tools only. Users are solely responsible for the content they create, upload, store, and manage using the Services.

6. Access and future paid services

Features currently described as open or free may later be subject to clearly disclosed plans, limits or fees. No paid subscription is formed until SandSpace displays the price, billing period, material terms and checkout confirmation and you expressly accept them.

7. Payments

Where applicable:

• Subscription fees are payable in advance.
• Payments must be made using approved payment methods.
• Failure to pay may result in suspension or cancellation of your subscription.
• Refunds, cooling-off rights and cancellation rights apply where required by the Consumer Protection Act, ECTA or other applicable South African law; these Terms do not waive those rights.

SandSpace reserves the right to change pricing. Any changes will not affect an active billing period and reasonable notice will be provided before revised pricing applies.

8. User Content

You retain ownership of all Content you create, upload, or store using SandSpace.

By using the Services, you grant SandSpace a limited, non-exclusive, worldwide licence to host, store, process, back up, transmit, and display your Content solely for the purpose of providing, maintaining, securing, and improving the Services.

You represent and warrant that:

• you own or have the necessary rights to your Content;
• your Content does not violate any law;
• your Content does not infringe the rights of any third party.

SandSpace does not claim ownership of your Content.

9. Acceptable Use

You agree not to:

• use SandSpace for any unlawful purpose;
• upload malicious software or harmful code;
• attempt to gain unauthorized access to any account or system;
• interfere with the operation or security of the platform;
• upload or distribute content that is unlawful, defamatory, fraudulent, threatening, abusive, or infringes the rights of others;
• misuse or abuse the Services.

We reserve the right to remove content or suspend accounts that violate these Terms.

10. Intellectual Property

All intellectual property relating to SandSpace, including but not limited to:

• software;
• source code;
• branding;
• logos;
• website design;
• graphics;
• user interface;
• documentation; and
• platform functionality,

is owned by or licensed to SandSpace and is protected by applicable intellectual property laws.

Nothing in these Terms transfers ownership of any SandSpace intellectual property to users.

11. Availability of Services

While we strive to maintain uninterrupted access to the Services, we do not guarantee continuous availability.

Services may be temporarily unavailable due to:

• maintenance;
• updates;
• technical failures;
• security incidents; or
• circumstances beyond our reasonable control.

12. Backups

Although SandSpace may maintain backups for operational purposes, users remain responsible for maintaining their own copies of important Content.

We recommend regularly exporting and backing up important information.

13. Privacy

Your personal information is processed in accordance with our Privacy Policy and applicable South African legislation, including the Protection of Personal Information Act, 2013 (POPIA).

14. Third-Party Services

SandSpace may make use of third-party providers for services such as payment processing, hosting, analytics, authentication, email delivery, or cloud infrastructure.

SandSpace is not responsible for the availability or practices of third-party services beyond our reasonable control.

15. Suspension and Termination

We may suspend or terminate your account where:

• you breach these Terms;
• you engage in fraudulent activity;
• your use threatens the security or operation of the platform;
• required by law.

You may terminate your account at any time by contacting us or using the account management features provided.

16. Limitation of Liability

To the maximum extent permitted by law:

• SandSpace is provided on an "as is" and "as available" basis.
• We do not guarantee uninterrupted or error-free operation.
• We are not liable for indirect, incidental, consequential, special, or punitive damages arising from your use of the Services.
• Our total liability arising out of or relating to these Terms or the Services shall not exceed the total amount paid by you to SandSpace during the twelve (12) months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.

17. Indemnity

You agree to indemnify and hold harmless SandSpace, its owners, employees, contractors, affiliates, and service providers from any claims, liabilities, losses, damages, costs, or expenses arising out of:

• your use of the Services;
• your breach of these Terms;
• your violation of any applicable law; or
• your infringement of the rights of any third party.

18. Electronic Communications

By using SandSpace, you consent to receive communications electronically, including notices relating to your account, subscriptions, updates, and legal notices.

Electronic communications satisfy any legal requirement that such communications be in writing.

Before any electronic transaction, SandSpace will make available the supplier information and transaction details required by section 43 of ECTA, including its legal status, contact details, service description, full price, payment terms and applicable cancellation process.

19. Amendments

SandSpace may amend these Terms from time to time.

Updated Terms will be published on the Website together with the revised Effective Date.

Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

20. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising out of these Terms or the use of SandSpace shall be subject to the exclusive jurisdiction of the courts of South Africa.

21. Severability

If any provision of these Terms is held to be unlawful, invalid, or unenforceable, the remaining provisions shall continue in full force and effect.

22. Entire Agreement

These Terms, together with our Privacy Policy and any other policies published on the Website, constitute the entire agreement between SandSpace and its users concerning the Services.

23. Contact Us

If you have any questions regarding these Terms and Conditions, please contact us:

SandSpace
Website: https://sandspace.co.za
Email: support@sandspace.co.za

We will endeavour to respond to enquiries within a reasonable time.